Can I cancel anytime?
Yes. You can cancel a subscription anytime. Your paid access remains active until the end of the current billing period, and you will not be charged for the next one.
Do you refund the current billing period?
You can cancel anytime and keep paid access through the end of the current billing period. You may request a refund within 7 days of a charge if there have been no downloads and no more than 5 paid generations. Any download after subscribing or more than 5 paid generations counts as material use and is generally non-refundable. We review verified billing errors, duplicate charges, and confirmed technical issues case by case. See our Refund Policy or email support@vismuse.com with your account email and order or invoice reference.
What are credits used for?
Credits are used for video generation and revisions. Your model, duration, resolution, and generation settings determine the credit cost. Credits have no cash value and cannot be transferred, sold, or exchanged for cash.
Which plan should I start with?
Compare the included credits with your expected video usage. The studio shows the required credits before you generate.